Privacy Policy

Last Updated: October 2, 2025

Fusion Heat & Air (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://fusionheatandair.com or use our services.

By using our website or services, you consent to the terms outlined in this Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address, and any other information you provide when requesting service, scheduling appointments, or contacting us.
• Service Information: Details about your HVAC system, service requests, and related notes.
• Payment Information: Billing address, payment method, and transaction details (processed securely through third-party providers).
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our site.

2. How We Use Your Information

We use the information collected to:

• Provide and manage HVAC services and installations.
• Respond to service requests, inquiries, and customer support needs.
• Process billing and payments.
• Improve our website, services, and customer experience.
• Send updates, promotions, or reminders (only if you’ve opted in).

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share information in the following situations:

• Service Providers: With trusted third-party vendors who assist us with billing, scheduling, website hosting, or email communications.
• Legal Obligations: When required to comply with laws, regulations, or legal processes.
• Business Transfers: If Fusion Heat & Air undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that process.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and gather usage statistics. You may adjust your browser settings to refuse cookies, but some site features may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information.
• Opt out of promotional emails or communications.
• Restrict or object to certain data processing activities.

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their policies before providing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Fusion Heat & Air
Website: https://fusionheatandair.com
Phone: (479) 755-4744
Email: [email protected]